Privacy Policy

At CIEMEX Glass and Ceramic Colors, we are deeply committed to safeguarding the privacy of our visitors. This Privacy Policy outlines precisely how we collect, use, and protect personal information obtained through our website.

1. Information Collected:

When visiting our website, we may collect personal information, including but not limited to your name, email address, and phone number. Additionally, demographic data and user behavior patterns may be collected through the use of cookies and other tracking technologies.

2. Use of Information:

The collected information is intended to enhance our products and services, personalize your website experience, and communicate with you regarding promotions and updates. We pledge not to share your personal information with third parties without your explicit consent unless required by law or to protect our legal rights.

3. Information Security:

We employ reasonable security measures to protect your personal information against loss, misuse, and unauthorized access. However, it is important to note that no Internet transmission is entirely secure, and we cannot guarantee the absolute security of your data.

4. Links to Third-Party Websites:

Our website may contain links to other third-party websites. This Privacy Policy is exclusively applicable to our site, and we recommend reviewing the privacy policies of third-party websites you may visit.

5. Changes to the Privacy Policy:

We reserve the right to modify this Privacy Policy at any time. Any changes will be duly posted on this page and will take effect immediately.

6. Contact:

For any questions or concerns related to our Privacy Policy, please feel free to contact us through the following email addresses:

confianza@gciemex.com

Thank you for placing your trust in CIEMEX Glass and Ceramic Colors.

Comprehensive Privacy Notice for CIEMEX Personnel

Scope. This Privacy Notice applies exclusively to CIEMEX personnel (employees and collaborators). It does not apply to customers, suppliers, or any other third parties.

1. Data Controller

CIEMEX, S.A. de C.V. (hereinafter "CIEMEX"), with address at Avenida Thomas Alva Edison, Número 7, Parque Industrial Cuamatla, Cuautitlán Izcalli, Estado de México, C.P. 54730, is responsible for the processing of your personal data and the use made of it, in accordance with the Mexican Federal Law on the Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Particulares) in force, its Regulations, and other applicable provisions.

2. Personal Data Processed

As part of the employment relationship, CIEMEX processes the following categories of personal data:

Identification and contact: first and last name, address, telephone number, personal and corporate email address, date of birth, RFC, CURP, and social security number (NSS).
Employment data: position, plant, department, assigned area, start date, and employment history.
Financial data: bank account information for payroll payment, salary, and benefits.
Image: photograph for identification badges and internal records.

3. Sensitive Personal Data

CIEMEX does not collect or process sensitive personal data of its personnel.

4. Purposes of Processing

Primary purposes (necessary). These are essential to establish, maintain, and fulfill the employment relationship:

Manage hiring, your personnel file, and the employment relationship.
Process payroll, benefits, and compliance with tax and social security obligations.
Provide you with the work tools and equipment needed to perform your duties.
Send you internal communications, notices, and information related to your work.
Comply with occupational safety, training, internal control, and audit obligations.
Respond to requests from competent authorities and comply with CIEMEX's legal obligations.

Secondary purposes (not necessary). CIEMEX currently does not process your data for purposes other than those listed above. If any non-necessary purpose is added in the future (for example, satisfaction surveys or non-work-related communications), this notice will be updated and you may express your refusal by sending an email to confianza@gciemex.com, without affecting your employment relationship.

5. Means to Limit the Use or Disclosure of Your Data

You may request that CIEMEX limit the use or disclosure of your personal data by sending your request to confianza@gciemex.com or by contacting the Human Resources department. If applicable, you will be included in the corresponding exclusion list.

6. ARCO Rights and Withdrawal of Consent

You have the right to access your personal data, rectify it when it is inaccurate or incomplete, cancel it when you consider it is not required for any of the stated purposes, and object to its processing for specific purposes (ARCO rights: Access, Rectification, Cancellation, and Opposition). You may also withdraw at any time the consent you have granted.

To exercise these rights, submit your request to the Human Resources department, in person or by email to confianza@gciemex.com. The request must include:

Name of the data subject and a means to receive the response.
A document proving your identity or legal representation.
A clear description of the data and the right you wish to exercise.
Any information that helps locate the data.

CIEMEX will respond to your request within the time limits established by law.

7. Transfers of Personal Data

CIEMEX does not transfer your personal data to third parties. Your data may only be disclosed when there is a legal obligation or a duly founded and justified request from a competent authority. Access by service providers that render services to CIEMEX (such as payroll providers) is carried out as data processors, under CIEMEX's instructions and subject to confidentiality and security obligations.

8. Changes to this Privacy Notice

CIEMEX may modify this notice to address legislative changes, internal policies, or changes in its processes. Any modifications will be communicated to personnel through internal channels or their corporate email address.

9. Authority

If you believe your right to the protection of personal data has been violated, you may contact the competent authority on the matter, currently the Ministry of Anti-Corruption and Good Governance (Secretaría Anticorrupción y Buen Gobierno).

Last updated: October 08, 2026.

Comprehensive Privacy Notice for Customers, Suppliers, and Third Parties

Scope. This Privacy Notice applies exclusively to customers, suppliers, and third parties who maintain or intend to maintain a commercial, contractual, or any other type of relationship with CIEMEX. It does not apply to CIEMEX personnel (employees and collaborators).

1. Data Controller

2. Personal Data Processed

Within the framework of the commercial relationship, CIEMEX processes the following categories of personal data:

Identification and contact: first and last name or company name, RFC (tax ID), address, telephone number, and email address.
Data of the legal representative or attorney-in-fact (for legal entities): name, position, and contact information.
Commercial and tax data: information required for quotations, orders, contracts, invoicing, and compliance with tax obligations arising from the commercial relationship.
Financial data: banking information required to process payments to suppliers or collections from customers, as applicable.

3. Sensitive Personal Data

CIEMEX does not collect or process sensitive personal data of its customers, suppliers, or third parties.

4. Purposes of Processing

Primary purposes (necessary). These are essential to establish, maintain, and fulfill the commercial relationship:

Formalize and follow up on quotations, orders, contracts, and other commercial agreements.
Process invoicing, payments, and collections arising from the commercial relationship.
Evaluate and, where applicable, register or qualify suppliers in accordance with CIEMEX's internal processes.
Respond to inquiries, requests, or claims related to the commercial relationship.
Comply with applicable tax, internal control, and audit obligations.
Respond to requests from competent authorities and comply with CIEMEX's legal obligations.

Secondary purposes (not necessary). CIEMEX currently does not process your data for purposes other than those listed above. If any non-necessary purpose is added in the future (for example, marketing communications or satisfaction surveys), this notice will be updated and you may express your refusal by sending an email to confianza@gciemex.com, without affecting your commercial relationship with CIEMEX.

5. Means to Limit the Use or Disclosure of Your Data

You may request that CIEMEX limit the use or disclosure of your personal data by sending your request to confianza@gciemex.com, a channel managed by CIEMEX's Human Resources department. If applicable, you will be included in the corresponding exclusion list.

6. ARCO Rights and Withdrawal of Consent

You have the right to access your personal data, rectify it when it is inaccurate or incomplete, cancel it when you consider it is no longer necessary for any of the stated purposes, and object to its processing for specific purposes (ARCO rights: Access, Rectification, Cancellation, and Opposition). You may also withdraw at any time the consent you have granted.

To exercise these rights, send your request by email to confianza@gciemex.com. The request must include:

Name of the data subject and a means to receive the response.
A document proving your identity or legal representation.
A clear description of the data and the right you wish to exercise.
Any information that helps locate the data.

CIEMEX will respond to your request within the time limits established by law.

7. Transfers of Personal Data

CIEMEX does not transfer your personal data to third parties. Your data may only be disclosed when there is a legal obligation or a duly founded and justified request from a competent authority. Access by service providers that support CIEMEX's commercial operations (for example, financial, logistics, or technology providers) is carried out as data processors, following CIEMEX's instructions and subject to confidentiality and security obligations.

8. Complaints and Reporting Channel

The email address confianza@gciemex.com, managed by CIEMEX's Human Resources department, is also the sole channel for submitting complaints or reports related to the conduct of CIEMEX, its personnel, or third parties involved in the commercial relationship.

9. Changes to this Privacy Notice

CIEMEX may modify this notice to reflect legislative changes, internal policies, or changes in its processes. Any modifications will be published in this same section of the website.

10. Authority

Last updated: October 08, 2026.